Please see below our general delivery time frames.
Personal Alarms / Medical Alarms
All medical alarms are sent express post by Australia Post, with a tracking number included. Please check the Australia Post website for more information — seasonal periods may incur delays.
These devices require programming, which is included in the purchase price. Once your order has been received, we can usually program and dispatch within 48 hours. Same-day dispatch is available on request, provided programming has been completed, or if you do not require programming.
Diagnostic Equipment
Diagnostic equipment orders are generally dispatched within 24 hours of order, or same-day if placed before 12pm. Larger diagnostic devices may occasionally take a little longer to prepare and freight due to their size and handling requirements — please contact us if you need an estimated arrival date for a specific device.
Please note any back-order notices listed on the product page above the payment options, as these will affect dispatch timing.
PPE & Face Masks
Face mask and PPE orders are generally dispatched within 24 hours of order, or same-day if placed before 12pm, and are sent with Australia Post.
Accessories
Accessories are generally dispatched within 24 hours of order, or same-day if placed before 12pm, and sent with Australia Post. Where an accessory is ordered together with a medical alarm, it will usually be shipped as part of the same parcel once programming is complete.
General Shipping Information
- Carrier: All orders are shipped with Australia Post unless otherwise arranged, with tracking provided where available.
- Delivery Address: Please ensure your delivery address, including unit or suite numbers, is entered correctly at checkout — we are not responsible for delays caused by incorrect address details.
- Regional & Remote Areas: Delivery to regional, rural or remote addresses may take longer than the timeframes above, in line with Australia Post's standard delivery zones.
- Public Holidays: Dispatch and delivery times may be affected by public holidays, particularly around Christmas, New Year and Easter.
- Order Updates: If your order is delayed beyond the expected timeframe, please contact our office and we will follow this up on your behalf.
We will always strive to uphold the delivery timeframes above, however we cannot guarantee them, especially during periods of high order volumes or due to other unforeseen circumstances. Please call us if you require urgent shipping, and we will prioritise your order where possible.
Need your order sooner? Call our office on 1800 963 000 or email admin@nationalhealth.com.au and we'll do what we can to help.
