Terms & Conditions. Fair Use Policy. Disclaimer.

National Health Australia and any trademarks, businesses and representatives state the following.

This company will endeavour to ensure all information on this website is kept updated and correct. National Health Australia is not liable for any incorrect information or typographical errors on this website, and none of the content should be taken as medical advice.

Any information found on this website is a guide only; it should not be taken as professional advice. You must not rely on any information supplied on this website or through a representative of National Health Australia. It is to be taken 'as is'. Any medical or health information is not guaranteed to be factual, and a user should consult a doctor or medical professional prior to accepting any claims made on this website.

The 3G, 4G, NBN or GPS function on any device is limited by network signal. For this to work with the best accuracy, a pendant must have direct line of sight to the satellites in the sky. Although these devices should work almost everywhere there is signal, a pendant may not work underground, in buildings, in cars, or anywhere there is interference or a covering over the device. GPS signal on any device works within 5m of the user most of the time, however National Health Australia cannot guarantee the GPS signal will work 100% of the time. 3G and 4G signal is dependent on coverage provided by the provider SIM card. National Health Australia is not liable in any way for this device's failure to work under any circumstances or by any means. National Health Australia is not liable for accident, injury, death, damage or other harm arising from this device to a person, animal, or public and private property.

All medical alarms are only intended to assist the user in an emergency situation by making contact with the programmed contacts. National Health Australia and its associated persons are not liable or responsible for the failure or malfunction of the device resulting in injury, death or damage to any persons or property. We cannot guarantee the alarm has not had damage, wear and tear or failure once it is dispatched, nor can we confirm the condition of the device after it has left our premises — including whether it has been charged, turned on, or kept in active service — as this is outside our knowledge and control once dispatched. It is not designed to prevent any loss of property, remove the risk of injury or death to the persons using it, in the vicinity of the device, any contacts in the device, or persons indirectly using the device.

Our medical alarms come with different SIM cards depending on the option you have chosen; below is information on those options.

The NHA on Telstra SIM option provides unlimited, genuine emergency use as determined below. You do not need to check your credit — we will maintain the SIM, connectivity and payments. We will set up a direct debit or automated invoice to renew your service as agreed.

Our devices are designed to be used as emergency pendants, not as a regular mobile phone (unless a BYO SIM is installed). The Fair Use Policy means the device will only be used in GENUINE EMERGENCIES to a reasonable level. The standard use plan allows 60 minutes talk time per year and unlimited SMS per year. If the device is not used, the allowance stands and accrues for the agreement period. Once outside of this use, our team will contact the client to let them know of any overuse.

In a GENUINE MEDICAL EMERGENCY, leniency on one-time overuse will apply at the discretion of management. We will make contact and confirm the type of emergency. If it is genuine, the overuse fee may be waived (proof may be required). Please understand our company is committed to caring for our customers. We may suggest changing plans/SIMs for high-use customers.

If a customer has multiple genuine emergencies requiring multiple manual reviews, we will discuss changing the plan type with the customer, or sharing the cost of the calls. It is important to understand that NHA is a wholesale provider of Telstra and the use is charged to NHA. We manage to offer a very cost-effective option at $90–$125 per year (device dependent) by pooling tens of thousands of SIMs. This also allows us to show leniency on genuine emergencies versus pre-paid or contract options, which would simply disconnect if the use was over the inclusions.

The alarm user or contact must ensure the call is ended to avoid the connection continuing without realising. Leaving the call connected can result in large overuse charges. Please always ensure the call is disconnected after using the device.

To cancel the NHA on Telstra service, please email our administration department at admin@nationalhealth.com.au. We require written notification and will reply once completed.

The NHA on Telstra SIM remains the property of NHA and MUST REMAIN in the device it is intended for. Moving it into any other device (unless authorised by NHA), tablet, phone, vehicle, tracker, etc. will result in legal action, suspension of account, and all use being passed onto the user. This will also include use charges, an admin charge at $100 per hour, legal costs at $500 per hour (estimated), and compensation and travel costs may be included if required. Please do not remove the SIM from the device.

Direct Debit Terms and Conditions can be found here: https://nationalhealth.com.au/direct-debit-tcs/

We use Ezidebit for our direct debits, to streamline payments. Once you have purchased the device, you will receive a link by email to agree to the terms and conditions. It is important this is completed before we send the device.

Dishonour fees apply. Only BSB and account number direct debits are available (no VISA/MASTERCARD or AMEX) for data security purposes and ease of use. If you need to change the details provided, please call us immediately to avoid any dishonour fees or arrears notices.

Price increases will be published a minimum of 14 days before your renewal date.

Once the payment has been made for an agreement period, it is non-refundable. If the client wishes to cancel the service, any remaining balance will be forfeited and not refunded.

In a genuine medical emergency, leniency may apply at the discretion of management. Please understand our company is committed to caring for our customers. We may suggest changing plans for high-use customers.

Excessive use, or extra use outside of the allowance above, will be charged at the below rates: $0.20 per SMS and $0.90 per minute talk time.

If you believe you are going to need a higher use plan, or intend to use your device as a mobile phone, please contact our office and we will offer you a high-use plan or suggest alternatives.

We reserve the right to cancel any SIM which has high or excessive use where an arrangement is not agreed by both parties. We WILL NOT do this without written or verbal communication with the user or relevant party.

We recommend seizure-prone users be on a high-use plan.

Credit on all BYO SIMs is to be maintained and monitored by the user. National Health Australia will not check the credit on these devices; it is the owner's responsibility. It is recommended that the user regularly checks the credit level of this device to ensure it will work as intended in an emergency situation.

The user must charge all medical alarms regularly. It is recommended the device be charged daily; if it is used multiple times a day, this may require more charging.

We recommend seizure-prone users regularly charge up the device.

The device should be charged daily by the user for 30 minutes to 2 hours (or until fully charged). The device can last between 1 and 10 days depending on use, settings and signal strength. The user is responsible for charging and checking the device is turned on — we are not responsible for this and do not send reminders. A low-battery and full-battery SMS can be sent to contacts if set in the device; please see the manual. The device (NHA Life Alarm only) can also have a daily alarm clock function to remind users to charge.

Any battery faults or power issues must be immediately reported to NHA and the device returned. The device should be used with the understanding/caution that it may not be working correctly, and that to restore it to safe use it should be returned for repair.

National Health Australia is not liable or responsible for any death or injury, or damage to persons, property or third parties, as a direct or indirect result of the use of any device sold by National Health Australia. Once any device is purchased, or a GSM, GPRS or IP module is installed, it is the user's responsibility to inform contacts of the device's number and their responsibilities to respond to emergency texts and calls from the device. National Health Australia is not liable or responsible for injury or death caused by persons responding to an emergency, or for loss or damage caused in part or in whole from the device or its accessories under proper or improper use.

National Health Australia and the customer agree that any supplied device or aid is not designed or guaranteed to prevent any loss or injury. If, notwithstanding the terms of this agreement, there should arise any liability on the part of National Health Australia as a result of any cause whatsoever — regardless of whether or not such loss, damage, or personal injury was caused by or contributed to by National Health Australia's negligence to any degree, or failure to perform any obligation, or strict products liability — any liability will be limited to the sum of the sale price of the device at the time of purchase, and does not include legal fees, administration fees, medical bills or any third-party costs.

National Health Australia cannot guarantee any device will stop unlawful entry into your home, and is not liable for any damage to any persons or property resulting from such an occurrence. If any supposedly capable device used to alert people fails, National Health Australia is not liable or responsible for the device failing, or any consequences of that device failing.

This agreement constitutes the full understanding of the parties and will not be deleted, amended, or cancelled except in writing by both parties. By purchasing this product, the user accepts these terms and conditions, disclaimer, warranty, returns policy and privacy policy. The user waives any claims against these texts.

The user accepts that the T&Cs, Disclaimer, Privacy Documents and Warranty were available at the time of sale by way of the website www.nationalhealth.com.au, provided by National Health Australia P/L and Protection Revolution Australia P/L. Clients on Back to Base Alarm or Medical Monitoring contracts, or client lists, will receive relevant contractual agreements and conditions on signing the monitoring agreement. All medical alarms include a smaller disclaimer which is delivered with the device; this disclaimer also instructs the purchaser to visit https://www.nationalhealth.com.au for T&Cs and disclaimer.

The user submits to the jurisdiction of law in QLD, Australia, and agrees and accepts that any legal proceedings must be engaged, maintained and completed in their entirety in QLD, Australia. Service of any papers and documents for such matters must be delivered by express mail, confidentially, to PO Box 678, Helensvale, QLD 4212. They must be clearly and legibly marked CONFIDENTIAL — TO: NATIONAL HEALTH AUSTRALIA. The user understands any legal action taken by either party, including suing, may result in mediation. Where legal action is taken against National Health Australia, we reserve the right to seek recovery of our reasonable legal fees from the party bringing that action. Any damage to the brand, company, name, trust or customer base as a result of any unsuccessful legal action against National Health Australia will be assessed, and compensation will be sought.