Our alarms have two options for monitoring.

Self-monitored or 24/7 Medical Monitoring service

This page is dedicated to 24/7 Medical Monitoring information.
24/7 Australian Monitoring Centre
Real people, watching over you.
Every hour of every day.
When your alarm is pressed, a trained Australian operator answers in seconds — not a call centre overseas, not a recorded message. Just help, when it matters most.
✓ 100% Australian-based operators
✓ Average answer time under 30 seconds
✓ No lock-in contracts
Monitoring centre operator
Monitoring Plans
Simple, honest pricing. No lock-in contracts.
Every plan includes full 24/7 access to our Australian-based monitoring centre — real operators, trained to respond fast, every day of the year. Choose the payment method that suits you: Direct Debit gives you our lowest rate, because it's the most efficient way for us to process your account.

All plans are billed in advance.

NHA Life Alarm, Emergency Alarm, Medical Watch Slimline & Personal Watch
Our core personal and medical alarm range — monitoring built for everyday peace of mind.
Monthly
Direct Debit
$35/month
Billed automatically in advance, each month
Best Value
Invoice
$45/month
Invoiced in advance, each month
Yearly
Direct Debit
$420/year
Paid in advance, equivalent to $35/month
Best Value
Invoice
$455/year
Paid in advance, vs. $540 paid monthly by invoice
Save $85
NHA PRO & SmartLink MediGuardian MKII
Our advanced hub and multi-device systems — built for homes needing broader coverage.
Monthly
Direct Debit
$30/month
Billed automatically in advance, each month
Best Value
Invoice
$45/month
Invoiced in advance, each month
Yearly
Direct Debit
$360/year
Paid in advance, equivalent to $30/month
Best Value
Invoice
$390/year
Paid in advance, vs. $540 paid monthly by invoice
Save $150
Why the price difference? Direct Debit is fully automated and uses far less administrative time on our end — so we pass that saving straight back to you. Invoice billing is available for those who prefer it, at a rate that reflects the extra processing involved.
Get started today Request a quote
Why Monitoring Matters
More than an alarm. A team watching your back.
A personal alarm is only as good as what happens after it's pressed.
Our monitoring service ensures users get assistance fast.
⏱
Rapid response, day or night
Our operators are on shift around the clock, so whether it's 3pm or 3am, someone answers fast and knows exactly what to do.
100% Australian-based
No overseas call centres, no scripts read off a screen. Every operator is trained locally and understands the Australian healthcare system.
👥
Family kept in the loop
We contact your chosen family members or carers as part of the response plan, so the people who matter most are never left wondering.
📍
Help finds you, wherever you are
With GPS-enabled devices, our team can locate you even when you're away from home — in the garden, at the shops, or out for a walk.
📝
A response plan built around you
Medical conditions, medications, emergency contacts — we hold the details that matter so responders have the full picture from the first second.
🔁
No lock-in contracts
Stay because it works for you, not because you're tied to a contract. Cancel or change your plan any time.
Elderly woman at home wearing a personal alarm
An Illustrative Example
Margaret's Story
Margaret, 73, lives alone in Brisbane and wears her NHA Personal Watch every day. One afternoon while watering her garden, she lost her footing and fell, unable to get back up on her own.
She pressed the button on her watch. Within moments, one of our Australian-based operators was on the line through the device's built-in speaker, calmly checking if she was hurt and reassuring her that help was on the way.
Because her device is GPS-enabled, our team could confirm she was in her backyard rather than inside the house. Our operator arranged for an ambulance to be dispatched straight away, and attempted to reach her daughter, listed as her primary contact.
Her daughter was in a meeting at the time and wasn't able to answer, calling back around 30 minutes later. By then, Margaret was already on her way to hospital in the ambulance. Our team let her daughter know exactly what had happened and where Margaret was being taken, and she was able to meet her mother at the hospital.
Margaret was treated for a minor sprain and was back home safely that evening. Even with the short delay in reaching her daughter, help was already on the way within moments of the button being pressed — and her family was never left in the dark.
"I didn't even have to think about what to do. I just pressed the button, and someone was there."
This scenario is a representative example of how our monitoring service responds in an emergency, and does not depict an actual client. Name used for illustrative purposes.

View our range of monitoring ready devices!

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