Repair / Service Work Returns Policy
If a device requires servicing or repair, it must be returned to us for assessment. Customers are responsible for the cost of postage when sending the device to our service centre. Please call or email our office to log the return and receive your case number. The case number and your contact details should be included with the returned product.
Once the device has been received, our team will inspect and carry out any necessary repairs. After the service is completed, the repaired device will be returned to the customer via express post at our expense.
All returned items should be securely packaged to prevent damage during transit.
Returns and Refunds (Retail)
National Health Australia will always abide by Australian Consumer Law in the instance of major faults/defects. Please see below our full returns policy.
National Health Australia (NHA) proudly offers a 14 day satisfaction guarantee on retail sales of all medical alarms and fall detectors. If you are not completely satisfied with any product, please contact us within 14 days for a refund on return of product. This refund will not include return postage. A flat $100 re-packaging fee (covering SIM card credit, administration costs, re-packaging, and programming) will be deducted from all refunds on medical alarms. Refund will be given only after we have received the device in original sale-able condition, including all contents and packaging.
Any products found to be defective outside of this window must be returned in original sales condition and must be free of any physical damage that was not present when you received it. There is a 12 month warranty on all medical alarms which covers mechanical defects only. (Please inquire on purchase and retain proof of purchase).
National Health Australia (NHA) reserves the right to inspect any returned products for evidence of malicious or intentional damage. We also reserve the right to refuse replacement under warranty if we determine the product has been damaged by the user.
Returns and Refunds (Wholesale)
Wholesale accounts have a 14 day return period with a limit of 10 devices. Returned products must be in original condition, unopened and not programmed. A re-stocking fee of up to $60 per device may apply. We reserve our right to pass this on at our discretion.
Returns of quantities larger than 10 devices will not be accepted, please take care when ordering to ensure your stock levels are in proportion to your sales ability. We do not offer a buy back option. Normal warranty will apply for all quantities.
Wholesale accounts with warranty claim products should be returned every quarter for re-branded devices and monthly for NHA branded devices.
