Return and Refunds Policy

Returns and Refunds

National Health Australia (NHA) proudly offers a 7 day money back guarantee on the 4G NHA Life Alarm and 3G Personal Mobile Life Alarm. If you are not completely satisfied with any product please contact us for a refund on return. This refund will not include postage and will have the $100 programming fee deducted (Medical Alarms only). Refund will be given only after we have received the device in original sale-able condition, including all contents and packaging. We reserve the right to charge re-packaging fees if the box and contents are not in sale-able condition, these costs will be a maximum of $50. Refund is only available for devices not suit for purpose and does not include change of mind.

Any products found to be defective outside of this window must be returned in original sales condition and must be free of any physical damage that was not present when you received it. There is a 12 month warranty on all medical alarms which covers mechanical defects only. Wheelchairs include a 12 month warranty and some mobility scooters have a 24 month warranty (please inquire on purchase and retain proof of purchase).

National Health Australia (NHA) reserves the right to inspect any returned products for evidence of malicious or intentional damage. We also reserve the right to refuse replacement under warranty if we determine the product has been damaged the user.