Existing CustomersCustomer Support
This page is dedicated to existing customers who require support with their alarm. Call our technical support line on 1800 963 000 or leave your request below.
Types of support available
✓ Request alarm user guides
✓ Questions on how to use a feature on your alarm
✓ Request a setting change such as sensitivity or time zone
✓ Request a call from an alarm technician
✓ Log a suspected fault with your personal alarm
✓ Change contact numbers in your alarm (device number & exact changes required — verified by phone call)
Submit a support request
To receive technical support with your existing alarm (purchased through NHA), please enter your enquiry and contact information below. Our technicians will call you or attend to your request as soon as possible and notify you on completion.
PLEASE NOTE — ON SUCCESSFUL SUBMISSION YOU WILL BE REDIRECTED TO OUR HOME PAGE. PLEASE DO NOT SUBMIT MULTIPLE SUPPORT REQUESTS. Thank you.
